Unbelievable customer service
I bought my first 2 pair of the longhaul shop pants a couple of months ago. I noticed a loose string recently, and was heartbroken to see a seam beginning to separate. I had no idea about a warranty from Woolly, so was incredibly surprised to see it existed, because I treat them so well because I love them so much, and do t prefer leggings for work (and can’t wear dresses). I reached out according to their requirements, and they had a return label sent my way within 24 hours and as soon as I had them heading back to Woolly for their recycling program, my replacement pair was on its way and got here in 2 days, and not leaving me to wear leggings in my rotation in their place! Y’all, not only are the pants amazing, but the company stands behind their products and the customer support is incredible!